Recovering a lost village

iOS
Follow these steps: Open Clash Press the settings icon Press Help And Support Press Report An Issue Press Other Problem.

If you can't access the game, or don't have an e-mail setup on your device, you can directly e-mail them at:[mailto:clashofclans.feedback@supercell.net clashofclans.feedback@supercell.net] and support will help you as soon as possible.

If you have emailed them directly you must include the details of the new village as well!

Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

The following information will be required: Name of the old village: Name of the clan your lost village is part of: Town Hall level of the lost village: Date and time of your last playing session on the lost village:

It is recommended that you DO NOT PASS TOWN HALL 4 on the new village, this may cause problems in the recovery procedure!

Support may take up to 2-4 weeks to reply.

Feel free to post the ticket number you receive on my message wall.

If they don't reply within 4 weeks you can give me a message on my wall.

Android
Follow these steps:
 * 1) Open Clash
 * 2) Go to in game settings
 * 3) Make sure you are connected to a G+ account, your old village will get linked to it.
 * 4) Press Help and Support which is found via the in game settings menu.
 * 5) Press Report an Issue.
 * 6) Press Other Problem.

If you can't access the in game report an issue feature please email support at [mailto:clashofclans.android@supercell.net clashofclans.android@supercell.net]

If you have emailed them directly you must include the details of the new village as well!

Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

 The following information will be required:  Name of the old village: Name of the clan your lost village is part of: Town Hall level of the lost village: Date and time of your last playing session on the lost village:

If you have emailed them directly you must include the details of the new village as well!

It is recommended that you DO NOT PASS TOWN HALL 4 on the new village, this may cause problems in the recovery procedure!

Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

Support may take up to 2-4 weeks to reply.

Feel free to post the ticket number you receive on my message wall.

If they don't reply within 4 weeks you can give me a message on my wall.