Hello there and thanks for reaching out! Now, take your time and go through the questions below, so we can see you through the verification process: 1. When did you create your Account (Month & Year)? 2. What devices did you use to play (brands & models)? 3. How did you lose it; what happened exactly? 4. If you purchased anything, please send me a screenshot of your oldest receipt. Come back to me with all of the above, and I'll take over from there!